Customer Testimonials
Awesome service department, great staff. Employees really care about customers. From management to cashiers. Shelor motor mile service is best place to go for service.
I bought a new car from Shelor. They were helpful, friendly, and knowledgeable from start to finish. Every aspect of the customer service was excellent. I highly recommend!
Very kind and helpful. Lounge was clean and comfortable. Wait time was exactly as stated. Very pleased with all aspects of the visit. Would have loved a cup of coffee!
Great experience once again! The customer relations are top notch and what I was looking for in a vehicle and price were met. This was my daughters first purchase and every one took their time to explain the process to her.She felt very comfortable.
Excellent experience would recommend Shelor Kia to anyone.. Excellent customer service.staff was friendly. Even waiting in the lobby safe distance was observed with plenty of space.
Love my new Kia! Chris Whiting was great to deal with. Great experience highly recommend dealing with Shelor Motor Mile if you are in the market for a new or used vehicle.
I really don’t know where to start. Today I got my 4th vehicle from Shelor. The first 3 times the service was GREAT!! The service this time around, all I can say is WOW and I most DEFINITELY mean WOW is the BEST way possible. I received a call last Friday (12/18/2020) from Josh, the sales manager. He asked if I would be interested in trading my current vehicle in. Josh said they had some specials going on. I told him that I have no problem listening to what’s going on. He said that he’d have one of his ...
Best customer service 👌 best people to work with and they made me feel at home thank you for being great customer service you can not ask for better people
Everyone was very nice and helpful. I had multiple things worked on and got everything done in a reasonable amount of time, at a lower than expected price!
Such a great service department! While traveling through, my family and I had an issue with our Sedona. It was near closing on a Friday and they took the time to check us out and make sure everything was good. The employees are courteous and helpful. My daughter forgot her jacket and they made sure to call us to let us know. This service department went out of their way to make sure we were taken care of and I'm extremely grateful for them. They gave us a peace of mind as we had been on the road for ...
I got the best customer service!! He was friendly and answered all the questions I had!!! I had my twins with me and he was patient with them too!
Ben Wolfe was awesome! He was very helpful throughout my ordeal of experiencing dealing with a total loss. I definitely would recommend him to anyone!
Everyone I talked to had excellent costumer service. They got me my vehicle back the next day. would recommend them to my family and friends.
I’ve been trying to get a new car for awhile now, Dedrick gave me a call and I went in as soon as I could. He was very professional and kind, he did everything he could to make sure I left happy! I would definitely recommend anyone to go to shelor! I’m so in love with my new car!
Service and selection was great and easy to deal with. With out the aggravation of sales reps following you around. We was asked if we needed help but we was left alone to shop. Very very good place to shop. Talking numbers with sales rep was fast and easy and straight to the point. I would buy here again without hesitation. Great job guys!!!!!!!!!!!!!
Overall experience was great!! Very friendly and knowledgeable! Wanted the color blue in my Kia k5 and Shannon Smith went to work to find one he had me one in a couple days!! Very satisfied!!
I had a really good experience they were very nice and helpful I really love my new car and appreciate all they did for me!!
Great experience, superb customer service and very timely, easy appointment - I was pleasantly surprised that my state inspection was free since I purchased my car at Shelor's - bonus! Thank you!
Great service friendly and helpful. Thank you for putting me in my Kia Soul love the car. Great on gas and smooth driving thanks guys
Tony kept me informed throughout the process involving my vehicle's diagnosis and repair. The repair was completed a few days sooner than I expected.
Great experience. Very professional and courteous. Explained everything in detail and made you feel comfortable in the waiting area. Had vehicle ready sooner than expected as well.
Staff was very helpful, and a very large waiting room so I was able to space out while waiting. Everyone wore masks which was reassuring.
First time buying a new car, and the experience was wonderful. They will always have my business. They are all so nice, and answer all the questions you have.
Every single individual we encountered at this dealership was friendly and provided excellent service. This was, by far, our best car purchasing experiencing ever. Thank you Kia Motor Mile!
Andy Millirons really came through for myself and my family, I recommend everyone to go see him if they are in need of a car!
As usual I was able to get a new car for exactly the payment I needed. Always a pleasure to deal with the people there!
Tony took great care of my KIA for its service today. He got me taken care of quickly and as always informed me of anything going on with my vehicle.
We have bought several vehicles here and have worked with Ben Wolfe each time. Always a great experience. Ben has always been efficient, considered our needs and has provided exceptional customer service.
When I arrived it only took 5 minutes for someone to greet me. Tony was the service manager and he was very professional and explained everything in detail.
Tremendous experience and customer service with salesman McKinley Forrest. All service was top notch, hassle and worry-free. Will definitely go back for all future vehicle purchases and HIGHLY recommend to anyone looking for a vehicle.
I had an excellent experience. Everyone was extremely knowledgeable and helpful. Each person also wore a mask and followed Covid guidelines very well. I felt very comfortable a
I had a great experience and McKinnely, he made sure I left with a car I love and in my price range. Very easy process.
I had a great experience buying my 1st brand new vehicle with a wonderful salesman McKinley Forrest. Great pricing and great customer service. I would recommend any that is looking for a new or used vehicle to purchase from shelor motor mile
We will always buy from Shelor. Great experience and wonderful salesman. Went above and beyond to make our car buying experience wonderful. Finance manager was great as well
I am so pleased with my Kia Sportage. I just had it serviced and everyone was very professional and very polite. I will be bring a friend up to see you in a few weeks to check on a new truck, Thank You all for your help and service.
it was well worth the 35 mile trip to do business with KIA. Smiles, friendly, cordial, smiles, cordial, friendly, smiles, cordial, friendly, smiles,smiles,smiles
The personnel at the Motor Mile were real nice and helpful. The service was wonderful. Even dealing with Covid-19 the service to my car took less time than they estimated. Could tell sanitizer was used after they serviced my car.
Personable and professional!! Considering the current pandemic, I was very pleased to find that seating had been arranged outside, with social distancing. I am sure that seating inside was similarly arranged! I was happy that people were wearing masks.
Claude and Bowie are top notch! Treated with respect and left with a new Kia Rio, and I love it! Will always shop at Shelor Motor Mile
Joey Hess was AWESOME! He made my experience with SHELOR MOTOR MILE a GREAT ONE! I LOVE MY KIA! Thank you for UNDERSTANDING my NEEDS!
Very professional dealership! What can I say this buying experience was extremely exceptional from beginning to end. I highly recommend this car dealership to anyone who is going to buy a car.
Staff are friendly and communitate well regarding wait time. The staff let me know what to expect. My service experiences are not frequent (which is good!), and I am well taken care of when my car needs service.
The customer service is excellent. My radio had an issue and they ordered me a replacement and put in in for me. The service center also has excellent customer service and a nice environment to wait on your vehicle.
Zack was such a delight to work with. He answered all questions without pressuring to buy. The entire financial process was a breeze as well and everything was made easy to understand. This is the second vehicle my husband and I have purchased from Motor Mile Kia and we have been highly satisfied with both.
My experience was highly a #1 experience... Great sales Person by the name of Daniel Paige would recommend him to anyone looking for a new or used vehicle.
I was very satisfied with the service. Everyone was very friendly and they helped me through my experience since this is the first new car I've ever bought. Would definitely recommend!
The experience of buying my brand new Kia was above and beyond measures!! Stacy went above and beyond to get the approval we needed!! Our salesman did every single thing he could to make sure I drove away in something affordable and what I truly would like!! Best Shelor experience yet!!
I was treated with kindness and respect from everyone. They were done in the time limit that they said it would take. Very pleased with service experience.
McKinley was great to work with, and went above and beyond to make sure I left with what I came for! I was very pleased and definitely plan to work with him in the future!
Dustin was friendly and made sure we were informed with the status of the oil change/ tire rotation service. Great experience and I will continue to choose Shelor for my cars service needs.
Every part of this experience was great! Care was taken to satisfy my financial needs, vehicle needs and financing. I will definitely return when I need a vehicle again.
Everyone went out of their way to make me feel welcome. Very clean office. Lot is well kept. Liked your given to see mechanic area
I was promptly met by Travis and got checked-in. As this was my 1st time to Kia Service Center, he walked me over to waiting area & told me about it. I received an update text a little later. I had never received something like this at other places. Very pleasant waiting room. Service was prompt.
I was referred to Daniel Page (of the used car lot) from a friend who had bought a car and so had his mother. Both had only good to say so i called (for a new car) but told them i would only deal with Daniel because i knew i was guaranteed from my friend there would be no headache. To my knowledge he did all he could to deliver my custom built Telluride and even after the sale he is still helping take care of some issues that "motor mile" is not responsible for... in short ask ...
Great customer service and awesome turn around time for my oil change. Staff was very friendly and waiting area was comfortable with plenty of options for food and drinks.
My experience with the service center has been great. Travis has helped me multiple times and each time he was upfront with how long it would take and always requested a shuttle for me.
Friendly service. Vehicle priced fairly. Look forward to doing more business with this dealership. Worth the drive from Tazewell for the savings and a fair deal
Motor Mike Kia made my purchase easy. Richard was a an exceptional salesman and made sure I got what I wanted. I did financial forms ahead of time which really cut back on time.
Check Engine light came on after having car only 2 days. Brought car in to find out what is wrong.Waiting on parts to fix.Then on same paper tells what is wrong has another code saying timing belt or timing chain needs replaced and a cost of over $500. If it needs it I shouldn't have to pay for it. Hope all goes well. Very nice car
I am very pleased and satisfied with the service I received. My repair required more than 1 trip as it was a more complicated issue (diagnosis + repair). I had to order the part for the repair before my appointment, but I received updates when my part arrived to schedule an appointment. I was able to receive a response within 24 hours whenever I had questions, so it was very easy to communicate and was able to get a fast response. I am very pleased with the repair as they gave me honest opinions regarding to my repair, and they were able to ...
I had a recall on my 2016 Kia Soul. It was checked over much more quickly than the time I was given which is great! No problems! The waiting area is just wonderful, allowing me to become so engrossed in my iPad game that time went by very quickly.! Everyone was very polite and helpful.
Richard Wirt is the man to go to! He was amazing and truly exceptional in customer service. I was so blessed to have worked with him and Eugen in the business office! Thanks again for amazing service.
I came to shelor for a recall, and they got me right on in, and was out within the time I was given as far as the ready time many amenities, and the service guys were exceptionally nice.
Understanding that you have to wait sometimes to have your service completed, they make sure you have a nice place to rest and relax. They also provide a snack while you wait. This helps the time to go by faster. Everyone that has helped me in the past has always been so knowledgeable & helpful! Keep up the great customer service.
Highly recommended. They were great at helping with every question and concern I had from the start and this was my very first car purchase!!
The wait was comfortable. Was pleased with Travis and his updates on my vehicle status. He was kind and honest. I liked that you provided free drinks and snacks and it’s great that you have a kid zone.
Salesman was very helpful and let me take my time in trying out several vehicles to be sure which one I would be more comfortable with. He went above and beyond to help me.
Kathy Sweeney had the perfect car for me, make sure that the car was out front for me to test drive and purchase. I LOVE THE CAR!
Joey Hess did a fantastic job at helping me get the best car for my family’s needs. Very quick process. And super friendly staff
Shelor Motor Mile made my daughter a very happy young lady by helping us pick out her first car! Awesome experience! Very helpful working with my financial situation..
Great to work with and to get price where me and my wife needed it to be. Sales and sales manager extremely helpful and finance was also great
Everyone was pleasant to deal with, knowledgeable, efficient, and friendly. I would recommend them to family and friends whether they live in the area or not.
Excellent Customer Service , I was always updated on the service of my vehicle .... Everyone is so friendly and helpful, I will always come to Shelor Motor Mile.
Appreciate the no-Saturday appt option for basic service. Employee explained what preventive service may need to be performed on my next visit, walked me to the cashier and waited until payment was processed.
This dealership is local to us and we have purchased here before. This purchasing experience was the best by far. We worked with Nicole and got an awesome deal on a vehicle that met all our needs.
I was able to take my car the same day and drop off. I had my car back in two days. Everyone was friendly. Overall great experience.
I couldn't have asked for more of a knowledgeable, friendlier salesperson. Quick/easy transition to buying a vehicle. I would definitely recommend my experience to friends and family!
Everyone seems willing to truly make it a great experience. I was really impressed with the willingness of everyone. They even let me bring in my dog.
I unexpectedly needed a new car, after my old one broke down. Daniel was great to work with and everyone was so nice and polite. I have already been telling people about the excellent service we got at Motor Mile!!!
The staff we worked with were wonderful. They made us feel like family. Richard, our sales guy was great! We got a really good deal on our vehicle and made customer satisfaction a priority.
I researched the used cars of interest from the huge inventory posted online, identified a few to test drive, and then worked with Shannon to choose the right car. He was knowledgeable, patient and did not try to push us in any direction. Everyone else associated with the process was friendly and very professional. We found a very minor issue (signal light not working) and brought it to the express service center a few days later where it was fixed in 10 minutes with no charge. This was our first time buying with Shelor, but I doubt it will be our ...
Went to look at a used Kia, drove 4 or 5 different vehicles and then asked for pricing on 2019. Lynn was amazingly friendly we never felt rushed or like a sale! I have gotten a vehicle from Shelor in the past and I recommend them to everyone!
Mr Lawless was very helpful and informative. Seamless process.to get the service set up and the follow through. Never been a problem working with the service center in the past.
Great experience, easy to deal with, super friendly, and had excellent knowledge on the vehicles we were interested in. Definitely made it easy for us to make our decision and get our new Kia.
Everyone I spoke with was very helpful and friendly. Greated with a smile. Didn’t take as long as I had expected. I happy very pleased
My service advisor James Morrison is the best. He always takes care of my appointments. I can bring our car there with confidence knowing it will get great service.
The service advisor was quick to call me a shuttle and even fixed a recall on my car I was unaware of. They completed everything in a timely, efficient manner. Great service!
I had an Exceptional Experience and the service technician that assisted me ensured that I was well taken care of for my 2019 Kia Sorento.
I worked with Hank, Richard and Lynn. They found me the car I wanted, showed me all the extras and how to use them and got me through financing quickly. Thank you 'The KIA Team.'
My service advisor was amazing I as having trouble with my Bluetooth so it worked with the technician so he came back asked if he could take my cell phone and check it and if he had to could he delete it and restart it and I told him yes my cabin air filter also needed replaced and he told me how much that would cost upfront
Good to work with and explain the problems I was having. Made an appointment for me to return to their dealership. James was the person I was dealing with.
I came here to look at a used vehicle. When we started talking financing, they mentioned that I may have a good chance getting a brand new Kia financed against a better interest rate. They made it happen. Motor Mile Kia worked hard with me and now I am driving, worry free, in a brand new Kia Forte.
I brought my Soul in after it encountered some problems. James got me all checked in and set. I waited a short time in the waiting center and then he came and told me what the problems were. He asked if I needed a vehicle, as mine would take a few days to be repaired. He got me set up in a Cross Trek. It was less than a week, and I received a call that my Soul was ready. I picked it up and it runs great again! James explained everything that was done to me and made sure ...
Everyone was very nice and very helpful. they all were very professional in the car of our car. thanks to all. The waiting area was clean and comfortable and offered drinks and snacks while we waited.
Quick friendly service.. everyone is helpful and greets you with a smile. Repair was quick and correct. Nice clean waiting area with lots of amenities.
easy to make appointment - in and out in good time - service writer very professional - very comfortable experience - will continue to use Shelor service in future
This transaction was stress free and quick! I will not deal with any other dealership again! They were straight forward about everything! They treated me like I was the only person there, even though the dealership was packed with customers! I will definitely recommend Shelor to everyone!
Joey Hess answered our questions and was able to met our wants. He was patient with our time constraints and tried to get paper work finished quickly.
I am glad I chose Shelor Motor Mile Kia. The service was top notch which made the buying process easy. Thanks, Joey Hess it was nice to have a salesman who was direct and to the point. Al salespersons need to be like you. Thanks team Kia.
Was pleased with service and would recommend Shelor to my friends. This is the 5th car i have bought from you. The 3 in the last year.
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