I researched the used cars of interest from the huge inventory posted online, identified a few to test drive, and then worked with Shannon to choose the right car. He was knowledgeable, patient and did not try to push us in any direction. Everyone else associated with the process was friendly and very professional. We found a very minor issue (signal light not working) and brought it to the express service center a few days later where it was fixed in 10 minutes with no charge. This was our first time buying with Shelor, but I doubt it will be our last.
Like many people in the area I've definitely had bad experiences with Shelor and have usually found them to be more expensive than most other service centers. However, I recently went in to get a part replaced after a recall and I was just blown away by how good they treated me and how excellent the service was. The replacement was going to take longer than I though so I was sad that I would have to sit in the waiting room for over 2 hours but the service center people called the Shelor shuttle service (basically their personal Uber) and he was able to take me anywhere I wanted to go. I ended up just going to the gym so I could kill two birds with one stone and get everything done while my car was being worked on. As soo as my car was ready the service center called me, had the shuttle come pick me back up, and bring me right back to my car where all I had to do was sign some papers and drive off. I never leave reviews but Shelor really stepped up on customer service. Read more
Daniel Paige was extremely patient and helped us find the right car. He worked with for hours and got every vechile for me test drive. Which ended up being 5 without hesitation. Read more
Sam Byrd was awesome. We were there to have a mechanic look at an antenna replacement part that was supposed to take a couple hours but with Sam's help we were done in less than an hour. Thanks.
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