Frequently Asked Questions

Welcome to the Motor Mile Kia help center. As a premier Kia dealership Virginia, we are dedicated to providing our customers with clear information regarding our inventory, expert Kia service, and flexible financing.

Sales & Inventory

What new Kia models are currently available?

We carry the complete 2026 Kia lineup, offering a wide range of vehicles from sleek, tech-forward sedans to versatile SUVs. Our current inventory includes:

  • SUVs & Crossovers: Choose from the nimble Seltos, the iconic Sportage (available in Gas, Hybrid) and the urban Soul.
  • Family Versatility: We offer the award-winning 3-row Telluride, the versatile Sorento, and the Carnival, all available in both gas and hybrid models.
  • Electrified Series: Experience the all-electric EV9 and EV6, or the Niro family (Hybrid, PHEV, and EV).
  • Sedans: Discover the all-new K4 (replacing the Forte) or the sophisticated K5 sport sedan.
  • Rugged Trims: Look for X-Line or X-Pro models for increased ground clearance and standard AWD.
Do you sell electric and hybrid vehicles?
Yes! We carry a wide range of Kia’s electrified lineup, including the EV6, EV9, Sportage Hybrid, Sorento Plug-In Hybrid, and the Niro family.
What is a Kia Certified Pre-Owned (CPO) vehicle?
To become Kia Certified, a pre-owned vehicle must be less than 6 years old, have fewer than 80,000 miles, and pass a rigorous 165-point inspection. Every CPO vehicle comes with a 10-Year/100,000-Mile Limited Powertrain Warranty.
Can I trade in my current vehicle?
Absolutely. We accept trade-ins of all makes and models. You can get an initial appraisal online or bring your vehicle to our Christiansburg showroom for a professional evaluation.

Financing & Leasing

Can I get pre-approved for an auto loan online?
Yes, we offer a secure online finance application that allows you to get pre-approved in minutes from the comfort of your home.
Do you offer financing for people with less-than-perfect credit?
Our finance experts work with a variety of local and national lenders to help secure competitive rates and flexible terms for customers with various credit backgrounds.
What is the difference between leasing and buying?
Leasing typically offers lower monthly payments and allows you to upgrade every few years. Buying allows you to build equity and own the vehicle outright with no mileage restrictions.

Service & Parts

What services does your Service Center provide?
Our factory-trained technicians at our Kia service center handle everything from routine oil changes and tire rotations to complex engine diagnostics, transmission repairs, and brake replacements.
How often should I service my Kia?
Generally, Kia recommends scheduled Kia service every 6 months or 7,500 miles, whichever comes first. However, intervals may vary by model and driving conditions. Refer to your owner's manual for specific requirements.
Do you use genuine Kia parts?
Yes, we exclusively use Genuine Kia Parts (OEM) for all repairs to ensure the best fit, performance, and to maintain your vehicle’s factory warranty.

Warranty & Protection

What is the Kia 10-Year/100,000-Mile Warranty?
It is an industry-leading program that includes:
  • 10-year/100,000-mile limited powertrain warranty.
  • 5-year/60,000-mile limited basic (bumper-to-bumper) warranty.
  • 5-year/60,000-mile roadside assistance plan.